Consumer protection
The General terms and conditions of the online shop are drawn up in accordance with the Consumer Protection Act (ZVPot-UPB1), with the recommendations of the Chamber of Commerce and Industry of Slovenia and with international codes for e-commerce.
Online shop www.spocks.eu (hereinafter referred to as the »online shop« or the “seller”) is owned and operated by SPOCKS, ERIK KVERH S.P., Potok pri Dornberku 18A, 5294 Dornberk, Slovenia, registration number: 8432805000, tax number: SI26499436, e-mail: info@spocks.eu, telephone:+38641337457
Prices and accuracy of information
All online product prices include 22% VAT on products. Prices are in Euros (EUR). Prices on the SPOCKS website are valid at the time of placing the order and are subject to change without prior notice. The prices shown are for online shopping only. When confirming the purchase, the price listed for each product on the website is the final selling price of such product and cannot be changed after order confirmation. The prices are the recommended selling prices of the manufacturer or distributor or are formulated by the seller himself. Shipping costs are not included in the product price.
The seller endeavors to ensure that the information provided on the website is kept up to date and accurate. If the price of a product changes during the processing of the order, the seller shall allow the customer to withdraw from the purchase or shall find a solution to their mutual satisfaction. The purchase contract between the seller and the customer is concluded at the moment the seller confirms the order. From that moment all prices and other conditions are fixed and apply to both the seller and the customer.
The seller is not liable for the accuracy and completeness of the information provided on the pages of the online shop and for the accuracy and completeness of text, video, image or audio material. Product images are for illustrative purposes only and may differ from the actual product.
Ordering
Orders via the online shop
Online ordering is available 24/7, every day in the year. The customer selects and orders the products available in the online store, classified into categories. We accept orders made online and via e-mail info@spocks.eu.
After placing the order, the customer receives an e-mail notification that the order has been accepted. It contains the list of products and quantities selected by the customer. Accepted orders are considered irrevocable and will be executed.
Orders via the e-mail info@spocks.eu
Orders made via the e-mail info@spocks.eu must include the name and surname of the addressee / customer, street address, postal code and place, contact telephone number and e-mail address, product name and other necessary specifications.
After placing the order, the customer receives an e-mail notification that the order has been accepted. It contains the list of products and quantities selected by the customer. Accepted orders are considered irrevocable and will be executed. If you wish to withdraw from the order, please notify us by e-mail at info@spocks.eu within 3 hours after placing the order at the latest.
Rejection of an order
The seller reserves the right to refuse an order which cannot be executed under the above conditions and the information available. If the customer has already made an advance payment or payment via PayPal, the payment including the shipping costs shall be returned to the customer via bank transfer as soon as possible.
Secure shopping, right of withdrawal and return of goods
The return period for the goods you have purchased is 44 days.
In accordance with the provisions of 43.č. of the Consumer Protection Act (ZvPot), the customer has the right to inform the seller within fourteen (14) days from the receipt of the goods that he / she is withdrawing from the order / contract, by contacting the seller at info@spocks.eu without having to state a reason for his / her decision.
A notification is considered to be timely if it is sent in writing or by e-mail within 14 days from the receipt of goods. The return of the goods to SPOCKS, ERIK KVERH S.P., Potok pri Dornberku 18A, 5294 Dornberk, Slovenia, must be made within 30 days from sending the notification. Costs incurred as a result of withdrawal are charged to the customer (shipping costs).
Products must be unused, undamaged and in original packaging with all documents included. The seller is not obliged to accept C.O.D. shipments or shipments that are not in accordance with the general terms and conditions of the seller.
Upon receipt of unused, undamaged goods in the same quantity and in the original packaging, we shall refund the payments made in accordance with the law (as soon as possible, but not later than 30 days after receipt of the goods). When returning the goods, please provide us with the invoice for the goods and personal information, as well as the transaction account where you would like the payment to be returned. If you pay via PayPal, you are required to request a refund via the PayPal website.
The customer shall not have the right to withdraw from the contract or from purchasing the goods which have been made upon the customers’ wishes, or if it was tailored to the personal needs of the customer.
Cancellation form: SPOCKS-Cancellation form.pdf
Replacement of goods
If you are not satisfied with the product you bought, you can easily exchange it for another product of equal value. In this case, the shipping costs are borne by you. The product must be returned unused, undamaged and in the original packaging.
Complaint
If you want to return the products because they show signs of a defect, are faulty or not as advertised, a claim must be sent to the address (e-mail address) of the seller. If the claim is justified, the customer has the right to choose another product from the offer, to request a credit or a refund.
If a claim cannot be handled immediately due to a faulty product, the seller shall draw up a complaint protocol and have the goods analyzed to confirm or reject the reasons for filing the claim. The costs of analysis shall be borne by the seller only if the claim is justified, otherwise the costs shall be borne by the customer.
The customer shall return the products by post at their own expense. C.O.D. shipments shall not be accepted.
If the customer notices that the item or package is physically damaged, lacks content or shows signs of opening, the customer shall file a complaint with the delivery service by filling out the Damaged shipment record (form available at the post office) before accepting the package. At the same time, the customer shall notify the seller about the damaged shipment by sending an e-mail at info@spocks.eu.
In case you receive a wrong or a faulty product, inform us immediately at info@spocks.eu. We shall exchange or refund your product, with shipping costs being covered by us.
SPOCKS-Product return and material damage claim form.pdf
Payment options
You have the following payment options in our online shop www.spocks.eu:
• PayPal with all credit cards supported by PayPal
• Advance payment via bank transfer with delivery to the given address (online price + shipping costs)
• Cash-on-delivery payment via Pošta Slovenije d.o.o.
FOR THE PRODUCTS WITH REDUCED PRICE OR WHEN REDEEMING A PROMOTIONAL CODE, THE ONLY PAYMENT OPTION IS ADVANCE PAYMENT VIA BANK TRANSFER.
Advance payment via bank transfer
A pro forma invoice with the terms of payment for the bank transfer is sent to the customer’s e-mail address. The shipment is shipped to the customer when the seller receives the advance payment via bank transfer. The pro forma invoice is valid for 8 days from its receipt at the customer’s e-mail.
The seller shall provide an invoice for the customer on a durable medium. The purchase contract (order) shall be kept in electronic form with the seller.
Delivery time
The average delivery time for products in stock is 3 to 7 working days or as stated. If the delivery time is longer, we will inform you within 48 hours. The average delivery time for out-of-stock products is longer and takes 4 to 10 working days, or more in exceptional cases. All products are custom made, therefore, delivery times may vary.
When ordering out-of-stock products, we suggest contacting us at info@spocks.eu. We will be happy to tell you how long it takes to get the product you want.
Delivery
Shipments are delivered from Monday to Friday. Orders confirmed on Friday will be shipped on Monday. If the seller cannot complete the order within 7 working days, he shall deliver to the customer only the products in stock. The remaining products shall be sent by the seller to the customer as soon as possible, at no additional shipping cost to the customer.
Delivery cost in Slovenia is 1,80€ without tracking number. Postage with tracking - filed in a mailbox- without the signature of the recipient is 2,5€. Delivery cost in Slovenia with tracking number and signature is 3€
Delivery cost in Slovenia for C.O.D. shipments is only 2,50€ for purchases over 30€. In other cases it is 5€.
Free delivery with tracking applies to orders over EUR 30€ within Slovenia.
Delivery cost for other EU countries is 5€ for standard delivering without tracking number option (Up to 8 days). Shipping with tracking will be charged 7,30 € (2-8 days).
Free delivery with tracking applies to orders over EUR 80€ within EU.
We are not responsible for damaged shipments, delivery delays and lost shipments.
Data protection
The seller shall use personal information solely for the purpose of fulfilling the order (sending information materials, offers, invoices) and other necessary communication. The user's data shall not be made available or disclosed to unauthorized persons. Only the user’s address shall be made available to the delivery service (the contractual partner for the delivery of our products is Pošta Slovenije). The seller shall contact the customer through means of remote communication only when the customer does not explicitly oppose to it.
With the registration, the website visitor allows the seller to collect and use the personal information entered during the registration. All information provided by the website visitor at the registration is intended solely for the business of the seller and shall not be made available for other purposes or communicated to a third party. Information collected and processed by the online shop is only disclosed in an emergency if such an obligation is laid down by law or in good faith that such action is necessary for proceedings before the courts or other state authorities and for the protection and pursuit of the legitimate interests of the online shops. We are not liable for any damage which may arise from unauthorized intrusion into the computer system.
The user is also responsible for the protection of personal data by ensuring the security of his username and password and the appropriate software (anti-virus) protection of his / her computer. The seller is not responsible for the accuracy of the data entered by the user.
Copyright and Legal notice
All rights reserved. This website may contain third party owned content. Therefore, any dissemination of information from the website is only allowed with the written consent of the owner.
The content on this website is for personal use only. None of the items on the website may be used for commercial purposes. The content from the website may not be collected in any public database or posted in any other form elsewhere.
SPOCKS, Eric Kverh s.p. reserves the right to modify any part of the website and to delete any part of the content without prior notice. You are allowed to make a link to www.spocks.eu by including the inscription spocks.eu or the logo (R). It is forbidden to publish, reproduce, distribute or otherwise use the company logo and / or graphics from the website on other websites without the permission of SPOCKS, ERIK KVERH S.P.
All content on the website is owned by SPOCKS, ERIK KVERH S.P. and its contractual partners. All works are protected by copyright upon creation, without any additional marking required. Reproduction, distribution, alteration, public display, publishing and other forms of exploitation of copyrighted work are prohibited.
We accept no liability for any consequences resulting from the use of the information used on this website or the inactivity of the website and thus the online shop. We reserve the right to make daily changes to the contents, mistakes in prices and written text. By using the online shop, the customer confirms that he / she accepts and agrees to the conditions described.
Settlement of disputes
Any disputes shall be settled by mutual agreement. In the absence of an amicable settlement, disputes shall be settled in a competent court in Nova Gorica.
The seller complies with the applicable consumer protection legislation, mandatory regulations and other regulations governing the provision of goods and services via the World Wide Web. The seller shall make every effort to fulfill his duty to establish an effective complaint handling system and to designate a person with whom, in the event of issues, the customer may contact by telephone or e-mail. The complaint can be submitted via e-mail info@spocks.eu or at SPOCKS, ERIK KVERH S.P., Potok pri Dornberku 18A, 5294 Dornberk, SLOVENIA or in person at the address of the seller.
The seller shall confirm within eight working days that he has received the complaint and shall inform the website user how long it will take to process it and shall keep him informed of the progress of the procedure.
The seller is aware that an essential feature of a consumer dispute, at least as far as litigation is concerned, is its disproportionate effect on the economic value of the claim and the costs involved in resolving the dispute itself. This is the main obstacle that prevents the customer from taking the dispute to court. Therefore, the seller shall make every effort to resolve any disputes by mutual agreement. The online dispute resolution platform is available at:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
We reserve the right to change the terms without prior notice.
Thank you for your trust in us!
